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Client

DC Water

Campaign

Integrated Marketing Campaign

Marketing Challenge

The Hydrate DC campaign was more than just an ad campaign. The campaign was a result of nearly a year’s worth of planning, strategic development and tactical execution. It encompassed multiple integrated marketing elements that proved to educate local DC Water customers on the value of water.
In the Hydrate DC campaign, our objective was to drive awareness among DC Water residents on the important role water plays in our daily lives. We engaged targeted audiences with enhanced digital experiences. We educated them on the importance of a modern infrastructure along the way.

 

 

The Work

We set out to achieve brand awareness in the D.C. community and to educate the public about DC Water’s commitment to water safety, while engaging customers with enhanced experiences across multiple online channels.
With the development of the Hydrate DC launch campaign video and a well-designed digital hub, we tracked website performance and customer user journeys from the campaign ads to the various pages. The digital hub consisted of an educational online resource inclusive of interactive quizzes, brand campaign assets and informational content. We set out to drive the local D.C. community to the hub and engage them with valuable resources on the importance of investing in a modernized infrastructure. All this led to optimize the campaign and make more informed, data-driven recommendations moving forward.

COVID-19 Programming

As the D.C. community came together to combat COVID-19, DC Water sought to ensure that customers and water safety were the utility’s top priority. Luckily, the utility company was well positioned to communicate critical information about the way water can help keep customers keep safe during the pandemic. Instead of pausing the campaign like many other brands did during this time, DC Water adjusted Hydrate DC creative messaging. That strategy helped to keep the water utility and the importance of a modernized water infrastructure top-of-mind among customers during the global health pandemic.

Results

The Hydrate DC campaign drove excellent results, achieving higher than average completion rates of the Hydrate DC brand campaign video and above industry average click-through-rates of the ad campaigns, effectively educating the market on the value of water.
  • Display ad click-thru-rates continually increased over the course of the campaign.
  • The campaign overall had a 0.38% CTR (almost 3 times the industry average). Video completion rates of brand video were excellent across the various creative lengths. The 30-second video performed as well as the 15-second video indicating users were engaged enough to watch the entire video.
  • Facebook campaigns performed better than average with a 2.09% CTR surpassing benchmark, which was lower than 1% for Facebook ads at the time.
  • Facebook ads achieved a total of 14,948 clicks.
  • During the campaign as the COVID-19 pandemic hit, budget was reallocated to COVID-19 creative and brand messaging, which proved to be very successful for the remainder of the campaign.
  • During the length of the campaign, 36% of website traffic was redirected from the Facebook ad campaigns (6,771 users). Ads running on OTT devices accounted for another 11%.
  • Outside of the homepage, the Coronavirus Update page had the 2nd highest amount of traffic easily with 11.53% of site visitors.
  • COVID content aside, the What’s Your DC Persona quiz gained some attention with almost 400 clicks.